Shipping policy

At Postr’d by Poster Gworl, we are committed to providing high-quality, personalized products. Each order is crafted specifically for you, ensuring exceptional craftsmanship and attention to detail. This policy outlines our shipping and delivery procedures, so you know exactly what to expect when placing your order.

AUTHORIZATION NOTICE
You must sign the Authorization Form before completing your checkout. By signing, you acknowledge that you have read and agree to our Terms & Conditions, Shipping Policy, and Return Policy. You also authorize Postr’d by Poster Gworl LLC to charge the total amount of your order to your selected payment method.We are not liable for lost or stolen packages once they are signed for. ALL shipments will require a signature for delivery as well.

 

Please note that all wigs are made-to-order to ensure that every item is fresh, custom-made, and available for each customer. Each natural colored wig comes pre-washed and pre-defined

 

Shipping and Processing:

  • Order Processing: Orders are processed within 1 full business day (excluding weekends and holidays) after your order confirmation email is sent.
  • Fulfillment Window:
    • Coiled Capri bundles, clip-ins, ponytails, braiding hair, and lace fulfillment typically takes 5-7 business days after processing is complete.
    • Wig and Maui Curl bundle fulfillment typically takes 5-10 business days after processing is complete.
    • Maui Muse custom cut and styled wig units typically takes 10-12 business days after processing in complete.
  • Delivery Timeline:
    • Domestic Orders: Once shipped, domestic orders are typically delivered within 3-4 business days, per the carrier.
    • International Orders: Once shipped, international orders generally arrive within 3-5 business days and are sent via DHL. 

 

All time frames exclude weekends and holidays. In rare cases, our shipping carriers may experience transit delays. Please understand that Postr’d by Poster Gworl is not responsible for delays caused by carriers or by acts of nature, and refunds or chargebacks will not be issued due to such delays.Once the item is shipped, all delivery concerns should be taken up with the mail carrier.

Postr’d by PG is not responsible for shipping delays caused by circumstances beyond our control, including but not limited to severe weather, natural disasters, or carrier service disruptions. Such delays do not constitute grounds for refunds, chargebacks, or order cancellations.

Postr’d by Poster Gworl covers the cost of the shipping label only. Any customs duties, tariffs, or import taxes assessed by your country’s customs office or courier are the responsibility of the customer, as these fees are outside of our control.

 

Undeliverable/Lost/Return to Sender Packages

If your package cannot be delivered and is returned to Postr’d by Poster Gworl, it is most often due to incorrect or incomplete shipping information. In your tracking details, this will be marked as “Returned to Sender.” Common reasons for this include:

  • The shipping address does not exist
  • The shipping address is misspelled by the customer
  • The shipping address is missing information (i.e. apt/bldg/suite number)
  • The carrier is unable to safely deliver the package after at least one attempt.
  • The recipient has moved
  • The recipient has refused the package

In the event your order must be reshipped, you will be charge for the extra shipping cost.

 

Email Notifications:

  • Order Confirmation: You’ll receive an email shortly after placing your order.
  • Shipping Confirmation: You will receive another email once your order has completed production and shipped, which will include your tracking number.

 

Please allow up to 48 hours for tracking updates to appear in the carrier’s system after production is complete and your order has shipped. If you do not see these emails in your inbox, please check your junk, spam, or promotions folders.

 

Business Days

Our business operations, customer service, and order fulfillment take place only on business days, defined as Monday through Friday, excluding holidays. All shipping estimates, delivery schedules, and processing timelines are calculated based on business days.

 We thank you for your patience and understanding as we carefully handcraft each order to meet our high standards.