Refund policy

At Postr’d by Poster Gworl, we are dedicated to providing premium beauty products and an exceptional customer experience. Our products are handcrafted, custom, and intimate in nature, which requires us to have strict guidelines to protect both our customers and our business.

Please read the full policy carefully before placing your order. By completing a purchase with us, you agree to the following terms:

1. All Sales Final

  • Due to the hygienic nature and customization of our products, all sales are final.
  • No refunds, returns, or exchanges are permitted under any circumstances, except in cases where Postr’d by Poster Gworl verifies and agrees that a product is defective (see Section 5).

 

2. Fraudulent or Potentially Fraudulent Orders

  • If our system or payment processor flags your order as fraudulent or potentially fraudulent, it will be immediately canceled and your payment will be refunded to the original form of payment.
  • Fraud alerts may be triggered by, but are not limited to:
    • Past disputes or chargebacks
    • Billing and shipping addresses not matching
    • Payment irregularities

We cannot override fraud alerts, as this is a protective measure for both our company and our customers.

 

3. Order Cancellations & Modifications

  • Orders may be canceled within 24 hours of the original purchase.
  • After 24 hours:
    • Orders cannot be canceled.
    • No corrections or modifications to the order (including size, style, color, or shipping address) can be made.

Please verify all product selections, sizing, and shipping details before placing your order.

Postr’d by PG is not responsible for shipping delays caused by circumstances beyond our control, including but not limited to severe weather, natural disasters, or carrier service disruptions. Such delays do not constitute grounds for refunds, chargebacks, or order cancellations.

4. Returns & Exchanges

  • We do not accept returns or exchanges because our products are of intimate in nature.
  • This policy is in place to protect the safety, quality, and hygiene of all items sold.
  • We encourage all customers to:
    • Carefully review product details and sizing before purchase.
    • Review our shipping policy and timelines.
    • Contact us with any questions before completing checkout — our team is happy to help ensure you choose the correct item.

 

5. Product Quality Guarantee & Reporting Issues

  • We stand behind the quality of our products with a 100% guarantee.
  • Many product concerns can be resolved with proper care using our recommended hair care regimen (such as washing and deep conditioning).
  • If you believe your item is defective:
      1. Contact us at contact@pgxbeauty.com within 7 calendar days of receiving your package.
      2. Provide detailed photos/videos of the issue.
      3. Ensure that the product has not been altered in any way.
  • Alterations that void eligibility for compensation include (but are not limited to):
    • Perming, coloring, lifting, rinsing
    • Cutting or removing the hair from the weft
    • Chemical treatments
    • Excessive heat styling or improper care
    • Any worn or used items
    • Wetting or applying any product to the hair
    • Removal of hair tags

If the defect is confirmed by Postr’d by Poster Gworl, we will offer a fair resolution, which may include repair, exchange, or partial credit.

 

6. Shipping & Packaging Concerns

  • Damaged packaging: If your order arrives with damaged packaging, please file a claim directly with the shipping carrier. We are not responsible for carrier-caused packaging damage.
  • Lost or damaged packages: Postr’d by Poster Gworl is not responsible for packages that are lost or damaged while in transit.
  • Returned packages: If your package is returned to us for any reason, we will contact you to arrange reshipment. No refund will be issued.

Please ensure your shipping address is correct before checkout to avoid delays or additional shipping costs.

 

7. Expenses & Appointments

  • Postr’d by Poster Gworl is not responsible for:
    • Hair appointment cancellation fees charged by stylists or salons due to delays.
    • Costs related to the installation, takedown, or re-installation of our products.
    • Any expenses resulting from product alterations such as:
      • Cut wefts
      • Chemical treatments
      • Wear and tear from normal use

We recommend receiving and inspecting your product before scheduling any hair appointments.

 

8. Reserved Rights

Postr’d by Poster Gworl reserves the right to refuse service, returns, or future transactions to any customer or entity due to:

  • Potential fraudulent or criminal activity
  • An irregular or excessive complaint history (e.g., repeated claims of missing damaged items)
  • History of chargebacks or payment disputes